Refund policy
Because Everpressed creates personalized products made specifically for you, custom and personalized items are not eligible for return or exchange.
We want you to love your order. If your magnets arrive damaged, defective, or there is an error on our part, please contact us at hello@everpressedco.com within 7 days of delivery with your order number and clear photos of the issue. We'll review the problem and work with you to make it right.
If we made a mistake on your order, such as printing the wrong image or personalization, we'll replace the affected item at no additional cost to you.
We are unable to offer refunds or replacements for:
- Incorrect photos or information submitted by the customer
- Spelling or personalization errors entered during checkout
- Changes of mind after an order has entered production
- Normal variations in color or appearance that may occur between a digital image and the finished product
- Damage caused after delivery
If you believe your order has an issue, please reach out before discarding the product or packaging. Photos may be required to process a claim.
Order cancellations: Cancellation requests must be submitted as soon as possible after placing an order. Because our products are custom-made, we may be unable to cancel an order once production has begun.